Frequently Asked Questions

When will my order arrive?

Our Shipping Policy estimates delivery in 7–10 working days. Actual timing may vary by destination and shipment.

How can I track my order?

Use the tracking link in your shipping confirmation, if available, or visit our Track Your Order page for assistance.

How do I choose my size?

Compare your measurements with our Size Guide and the garment measurements on the individual product page. For sizing advice, message us on WhatsApp.

Can I request an exchange or return?

Please review the eligibility, time limits and process in our Exchange & Return Policy. Contact us promptly if an item arrives damaged or the size is not right.

Can I cancel an order?

Our Cancellation Policy explains how to request cancellation before an order ships.

Do you ship outside India?

Yes. Please see our Shipping Policy or contact us about a particular destination.

How should I care for my outfit?

Follow the care instructions on the product page and read our Garment Care guide.

How can I contact EKOHUM?

Email team@ekohum.com or WhatsApp our team. Support hours: 10 am–6 pm IST, except Sundays.