Exchange & Return Policy

 


At Ekohum, operated by Aravalli Designs Private Limited, we value your satisfaction above all. While we strive to ensure every outfit you purchase is of impeccable quality, we understand that some situations may require a return or exchange. Below are the details of our policies to ensure a seamless experience.

Returns Policy

Eligibility for Returns
We accept returns only in the unlikely case of receiving a damaged product. Our rigorous quality checks and reliable courier services make such incidents extremely rare. However, should you encounter a damaged product, we’ll happily take it back.

To initiate a return:

Damaged or Defective Product:

  • If you receive a damaged product, please share the following three images within 5 days of delivery via WhatsApp or Email:

    1. Full image of the product along with the package and courier slip.

    2. Full image of the product alone.

    3. Close-up image clearly showing the defect.

  • The product must be unworn, unwashed, and in its original packaging with all tags and labels intact.


Non-Damage/Non-Defect Returns:

  • If you wish to return a product for reasons other than damage or defect, a flat shipping deduction of ₹300/- will apply if we arrange the pickup.

  • Refunds for such returns will be provided as store credit only, which can be used for future purchases. No monetary refunds will be issued.

 

Non-Eligibility for Returns
Returns will not be accepted under the following circumstances:

  • Used or washed outfits.

  • Original packaging, tags, or labels are missing.

  • Customised outfits.

  • Return requests raised after 5 days of delivery.

  • Slight colour or design variations due to photographic lighting or screen settings.

  • If Products that have been exchanged once, they are not eligible for return or further exchange.

 

Refunds for Returns

  • Refunds will only be processed for eligible returns (excluding Cash on Delivery (COD) orders).

  • For eligible refunds, the amount will be credited within 10-15 working days after processing.

  • COD orders are not eligible for refunds; only size exchanges are allowed.

International Orders
All international orders are final sale and not eligible for returns or refunds.

All International orders are ineligible for size exchanges.

 

Exchange Policy

Eligibility for Exchange
We offer exchanges under the following conditions:

  1. Size Mismatch: If you ordered the wrong size, we’ll assist you in finding the correct fit.

  2. Exchange requests must be raised within 5 days of delivery.

Process for Exchange

  • For size exchanges, the return cost will be borne by us. If a pickup cannot be arranged, please courier the product to our address and share the shipping receipt for reimbursement.

  • For exchanges involving a different product, customers must bear the return shipping cost. Alternatively, we can arrange a pickup for a flat fee of ₹300/-.

Non-Eligibility for Exchange

  • Used, washed, or damaged outfits.

  • Original tags, labels, or packaging are missing.

Outfits Purchased on Offers
Products purchased under discounts or offers are not eligible for returns, but size exchanges are always allowed.

 

Additional Guidelines

Packaging
The product must be returned in the original packaging with all tags and labels intact. Any tampering will result in the return or exchange being rejected.

Shipping & Refund

  • For size exchanges, Product exchanges or returns, where applicable, already paid shipping charges are non-refundable.

  • Refunds for eligible returns will be processed within 10-15 working days.

Cash on Delivery (COD)
No refunds will be provided for COD orders. However, customers can exchange for the correct size.

Color Variations
Returns or exchanges will not be accepted for slight colour differences between the product and its image online, as such variations are common due to lighting or screen settings.

Customisation Requests: Customisation will be done only for prepaid orders. 

 

Contact Information

For any queries regarding returns or exchanges, feel free to reach out to us at:

At Ekohum, our priority is your happiness, and we’re here to help you look your best!